Man with Van Colliers Wood Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Colliers Wood provides removal, delivery, and related services to you. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, company, or organisation that books or uses our services.
1.2 Services means any removal, man and van, delivery, transport, loading, unloading, or related services provided by us.
1.3 Vehicle means any van or other vehicle used by us to provide the services.
1.4 Goods means the items, belongings, possessions, furniture, or other property that you ask us to move, transport, or handle.
1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
1.6 Working Day means any day other than Saturday, Sunday, or a public holiday in England.
2. Scope of Services
2.1 We provide man and van and small removal services primarily within Colliers Wood and surrounding areas, as well as other locations within the United Kingdom as agreed at the time of booking.
2.2 The specific services to be provided, including collection and delivery addresses, dates, times, and any special requirements, will be agreed with you during the booking process and confirmed at the time of acceptance.
2.3 We reserve the right to refuse to transport any goods that we reasonably believe are unsafe, illegal, hazardous, or not properly described or packed, or which may cause damage to the vehicle, our staff, or other goods.
3. Booking Process
3.1 You may make a booking by contacting us and providing all information we reasonably require, including collection and delivery addresses, property access details, dates, times, and a clear description of the goods and volumes involved.
3.2 When you request a booking, we may provide a quote based on the information you have supplied. This quote may be on a fixed-price basis or an hourly rate basis. Any quote is subject to change if the information provided by you is incomplete or inaccurate.
3.3 A booking is not confirmed until we have accepted it and you have agreed to the price and these Terms and Conditions. We may require a deposit or advance payment to secure the booking.
3.4 You are responsible for ensuring that all details provided at the time of booking are accurate, including property access restrictions, parking arrangements, and the approximate quantity and nature of the goods to be moved.
3.5 If your requirements change after the booking is made, you must inform us as soon as possible. We will use reasonable efforts to accommodate changes, but we may adjust the price or may not be able to provide the services at the requested time.
4. Quotations and Pricing
4.1 Quotations are based on the information provided by you, including the volume of goods, nature of the items, distance between addresses, access conditions, and any additional services requested.
4.2 We may provide either a fixed-price quotation or an hourly rate estimate. If we are unable to reasonably assess the full scope of work in advance, the work may be charged on an hourly basis.
4.3 Quotations do not include charges for parking, tolls, congestion charges, ferry charges, storage, packaging materials, or waste disposal unless otherwise agreed in writing. These costs may be charged in addition.
4.4 If, on arrival, the actual work differs substantially from the description provided at the time of booking, we reserve the right to revise the price or to decline to carry out the additional work. If you choose not to proceed, a cancellation or call-out charge may apply.
5. Payments
5.1 Unless otherwise agreed, payment is due on completion of the services on the same day, or as specified in our invoice or booking confirmation.
5.2 We may require a deposit or partial prepayment to confirm a booking. Any such amount and due date will be communicated to you at the time of booking.
5.3 Payment methods will be advised at the time of booking. You must ensure that you have sufficient funds or available credit to pay for the services when required.
5.4 If payment is not received when due, we reserve the right to:
(a) charge interest on overdue amounts at the statutory rate; and
(b) retain the goods in our possession until full payment has been received; and
(c) suspend or cancel any further services.
5.5 For account customers or business clients with agreed credit terms, payment must be made within the agreed period. Failure to pay within this time may result in late payment charges and suspension of services.
6. Cancellations and Changes
6.1 You may cancel or amend your booking by giving us reasonable notice.
6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or credited at our discretion, less any reasonable administrative costs incurred.
6.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to charge a cancellation fee, which may be up to 50 percent of the agreed price, to cover our costs and loss of business.
6.4 If you cancel on the day of the service, or if we are unable to carry out the services due to your failure to be present, provide access, or comply with these Terms and Conditions, we may charge up to 100 percent of the agreed price.
6.5 We may cancel or reschedule the services if we are unable to perform the contract due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, accidents, illness, or other events of force majeure. In such cases, we will notify you as soon as reasonably possible and will seek to agree a new date and time. We will not be liable for any consequential loss arising from such cancellation or rescheduling.
7. Your Responsibilities
7.1 You must:
(a) ensure that you or an authorised representative is present during collection and delivery;
(b) provide accurate information about access restrictions, parking, loading areas, and any time limits;
(c) arrange suitable parking and any permits required at both collection and delivery locations;
(d) ensure that goods are properly packed and ready for transport, unless we have agreed to provide packing services;
(e) secure or remove any fixtures and fittings and disconnect appliances prior to the service, unless otherwise agreed.
7.2 You are responsible for protecting floors, carpets, and walls at the premises, unless you have specifically requested and we have agreed to provide protective coverings.
7.3 You must not ask our staff to do anything that may reasonably be considered unsafe, illegal, or likely to cause damage to goods or property.
8. Goods Not Accepted for Transport
8.1 Unless previously agreed in writing, we do not accept for transport any:
(a) hazardous or dangerous goods, including flammable, explosive, corrosive, or toxic substances;
(b) illegal goods or items, including stolen property or contraband;
(c) live animals, plants requiring special handling, or perishable goods;
(d) valuable items such as cash, jewellery, precious metals, securities, important documents, or works of art.
8.2 If any such goods are transported without our knowledge, we will not be liable for any loss, damage, or delay arising in relation to them, and you will be responsible for any loss or damage we suffer as a result.
9. Waste and Disposal Regulations
9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste carrier and will only remove waste or unwanted items where this has been agreed in advance as part of the services.
9.2 We will not remove or dispose of hazardous waste, including chemicals, asbestos, paint, solvents, gas cylinders, or clinical waste.
9.3 Any request for disposal of items must be made at the time of booking. Additional charges may apply for the removal and lawful disposal of unwanted goods, and we reserve the right to refuse disposal of certain items in accordance with legal or environmental requirements.
9.4 Where we agree to dispose of goods on your behalf, you warrant that you are the legal owner of those goods or have full authority to authorise their disposal.
10. Liability and Insurance
10.1 We will take reasonable care when handling, loading, transporting, and unloading your goods. However, our liability is subject to the limitations set out in this clause.
10.2 We are not liable for any loss or damage to goods unless such loss or damage is caused by our negligence or breach of contract.
10.3 Our liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, will not exceed a reasonable replacement value for the specific item, subject to an overall limit per job. Any specific limits and optional additional cover may be discussed at the time of booking.
10.4 We will not be liable for:
(a) pre-existing damage, wear and tear, or inherent defects in the goods;
(b) damage resulting from inadequate or improper packing by you or a third party;
(c) damage to goods packed by you in cartons, bags, or containers that are not secure or suitable for the contents;
(d) loss or damage caused by fire, flood, severe weather, acts of God, war, terrorism, riot, or other events beyond our reasonable control;
(e) indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
10.5 We are not liable for any damage to property, including walls, floors, or fixtures, where we have been asked to move bulky or heavy items in confined spaces and you have accepted the risk of such work being carried out.
10.6 You must inspect the goods and property as soon as reasonably possible after completion of the services and notify us in writing of any loss or damage within a reasonable time. Failure to do so may affect our ability to investigate and handle any claim.
11. Parking and Access
11.1 You are responsible for arranging and paying for suitable parking at both the collection and delivery addresses. Any fines or penalties incurred due to inadequate parking arrangements may be charged to you.
11.2 You must ensure that there is clear and safe access for our vehicle and staff, including sufficient space to load and unload. If access is restricted or unsafe, we may refuse to complete part or all of the services and may charge for wasted time.
12. Delays and Waiting Time
12.1 While we aim to arrive at the agreed time, all arrival and completion times are estimates and may be affected by traffic, weather, or other circumstances beyond our control.
12.2 We are not liable for any loss or inconvenience caused by delays outside our reasonable control.
12.3 If waiting time occurs due to your actions or inactions, including delayed access, incomplete packing, or absence of an authorised person, additional charges may apply at our standard hourly rate.
13. Complaints
13.1 If you have a complaint about our services, you should notify us as soon as possible so that we can seek to resolve the matter.
13.2 We may ask you to provide details in writing, together with any supporting evidence. We will review your complaint and respond within a reasonable timescale.
14. Data Protection
14.1 We will collect and use your personal information only as necessary to manage your booking, provide the services, and handle any enquiries or complaints.
14.2 Your details will be handled in accordance with applicable UK data protection laws. We will not sell your personal data to third parties.
15. Subcontractors
15.1 We reserve the right to use subcontractors or third-party carriers to perform all or part of the services. Where we do so, these Terms and Conditions will continue to apply, and we will remain responsible for the performance of the contract.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
17.2 No waiver by us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.
17.3 These Terms and Conditions, together with any written confirmation of your booking, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions or understandings.
