Terms and Conditions for Man With Van Collierswood
These Terms and Conditions set out the basis on which Man With Van Collierswood provides moving, lifting, loading, unloading, and related transport services for domestic and commercial customers in the UK. By making a booking, confirming a quotation, or allowing our team to commence work, the customer agrees to be bound by these terms. They are designed to make the service clear, fair, and efficient for both parties. In these terms, references to ???we??�, ???us??�, and ???our??� mean the service provider operating under the Man With Van Collierswood name, and references to ???you??� and ???your??� mean the customer or person requesting the service. These terms should be read carefully before a booking is confirmed.
1. Booking process
Bookings are accepted subject to availability and are only confirmed once we have received the required booking details and, where applicable, a deposit or written acceptance of the quotation. We may request information including the collection and delivery addresses, access conditions, item descriptions, dates, time windows, parking restrictions, and any handling requirements. A quotation is normally based on the information supplied by you at the time of enquiry and may change if the actual job differs from the description provided. Any changes to inventory, access, dates, or timings must be told to us as early as possible. We reserve the right to revise the quotation if the scope of work changes materially. If the service involves multiple stops, stairs, heavy items, dismantling, assembly, or waiting time, these should be disclosed in advance so that the booking can be scheduled appropriately.
2. Service scope and customer duties
The service includes transport and related handling that has been agreed at the time of booking. Unless agreed otherwise in writing, it does not include specialist packing, storage, plumbing, electrical work, or the movement of items that are prohibited by law or unsafe to transport. You are responsible for ensuring that all items are properly prepared for transit unless we have expressly agreed to pack them. It remains your responsibility to secure drawers, remove loose contents, protect fragile items, and make sure the goods are suitable for transport. You must ensure that there is safe and lawful access to all premises, that parking arrangements are available where necessary, and that any permissions required from landlords, managing agents, local authorities, or property owners have been obtained. If access is delayed or restricted, additional charges may apply.
3. Pricing, payments, and deposits
Prices may be provided as a fixed quote, hourly rate, or a combination of both, depending on the nature of the service. Unless otherwise stated, all quotations are based on the expected labour time, vehicle use, mileage, and the level of service requested. Any extras, such as additional waiting, extra loading distance, parking charges, congestion or access costs, additional crew members, or unplanned return journeys, may be charged separately. Payment terms will be confirmed before the job begins. We may require a deposit to secure the booking, and the balance is normally due on completion of the service unless another arrangement has been agreed. We accept payment by the methods stated at booking confirmation. If payment is made late or refused, we reserve the right to suspend future work, recover collection costs, and charge reasonable interest and administrative fees where lawful.
4. Cancellations and rescheduling
If you need to cancel or change your booking, you should notify us as soon as possible. Cancellations made a reasonable time before the scheduled arrival may be eligible for a refund of any deposit, subject to any non-recoverable costs already incurred. If a booking is cancelled at short notice, or if the team arrives and cannot complete the work because access is unavailable, the customer is absent, or the required items are not ready, a cancellation fee or call-out charge may apply. Where we are forced to reschedule due to circumstances outside our control, we will use reasonable efforts to offer an alternative date or time. If weather, road closure, breakdown, illness, or another event beyond our reasonable control affects the service, we are not liable for resulting delay, provided we act reasonably and keep you informed where possible.
5. Liability and limitations
We will take reasonable care when handling your goods and property. However, our liability is limited to loss or damage caused directly by our negligence or deliberate misconduct. We are not responsible for pre-existing defects, normal wear and tear, items inadequately packed by the customer, or damage caused by insecure loading that results from poor condition or faulty packaging supplied by you. Where we handle fragile, valuable, antique, or sentimental items, you should tell us in advance so that appropriate care can be discussed. Unless we have agreed to do so in writing, we do not insure goods beyond the standard arrangements applicable to the service. We strongly recommend that you check whether your own contents or buildings insurance covers removals and transit. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law.
6. Waste, disposal, and environmental compliance
Where the service includes the removal, collection, or disposal of unwanted items, all waste handling will be carried out in accordance with applicable UK waste regulations. You must clearly tell us whether items are to be moved, recycled, donated, or disposed of. We will not remove hazardous, toxic, explosive, or illegal materials unless specifically agreed and lawfully permitted. The customer remains responsible for declaring any items that may be subject to special disposal rules, such as electrical goods, batteries, white goods, paints, oils, chemicals, asbestos, clinical waste, or confidential materials. If waste transfer is arranged, you may be asked to confirm ownership or authority to dispose of the items. We may refuse to handle any waste that cannot be lawfully collected or that poses a health and safety risk. Any charges for authorised disposal, recycling, or tipping will be communicated in advance where possible and may vary according to weight, volume, and facility fees.
7. Access, parking, and waiting time
You are responsible for arranging suitable parking and access for the vehicle and crew. If parking permits, loading bays, or special access arrangements are required, they must be made available before the service begins. Any penalty, fine, clamping fee, or charge arising from incorrect or unavailable parking arrangements caused by the customer may be passed on to you where lawful. If the crew is delayed due to circumstances within your control, including keys not being available, lifts out of service, items not ready, or the property not being accessible, waiting time may be chargeable at the agreed rate. We reserve the right to reallocate the vehicle or crew if prolonged delay makes the job impractical, while still acting reasonably and in good faith.
8. Customer obligations and prohibited items
You must ensure that all information given to us is accurate and complete. You must not include prohibited or unsafe items in any load unless we have expressly agreed to handle them lawfully. Prohibited items may include stolen goods, firearms, ammunition, illegal drugs, and any goods that are dangerous, unstable, or not legally transportable. If we reasonably believe that a load contains prohibited items or presents a safety risk, we may refuse to proceed and may notify the relevant authorities if required by law. You are also responsible for ensuring that the goods belong to you or that you are authorised to move them. We are entitled to rely on your instructions and declarations when accepting a booking.
9. Damage claims and notification
Any claim for loss or damage must be reported within a reasonable time after completion of the service and, where possible, before the goods are unpacked or moved further. You should provide supporting evidence, such as photographs, a list of affected items, and a description of what happened. We may inspect the goods, packaging, and surrounding circumstances before determining any liability. If a claim is valid, our remedy may be limited to repair, replacement, or compensation to the extent required by law and subject to the limits set out in these terms. We will not be responsible for indirect losses, including loss of profit, loss of opportunity, emotional distress, or any consequence not reasonably foreseeable at the time of contracting, except where UK law says otherwise.
10. Service changes, subcontracting, and staff safety
We may make reasonable operational changes to the way the service is carried out, including using a different vehicle, additional crew, or a subcontractor where needed to complete the job safely and efficiently. Any substitute provider will be expected to meet appropriate standards of care. Our crew may refuse to handle any item or situation that, in their reasonable judgment, creates an unsafe working environment or exceeds the agreed service scope. You must provide a safe working area and must not require our staff to carry out tasks that are unlawful, dangerous, or outside their competence. If a task is refused for safety reasons, the agreed price may still be payable to cover attendance and work already undertaken.
11. Storage, abandonment, and uncollected goods
Unless storage has been expressly agreed, we do not provide long-term storage facilities as part of the standard service. If goods are left uncollected, refused on delivery, or cannot be delivered because of your failure to provide accurate instructions, we may charge reasonable costs for holding or redelivery, provided such charges are lawful and have been explained. If items are abandoned or remain uncollected for an extended period, we may follow a lawful process to dispose of or otherwise deal with them after giving appropriate notice where required. Any sale or disposal of goods will be conducted in accordance with applicable law and only after reasonable efforts to contact you.
12. Governing law and general provisions
These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer protection rules say otherwise. If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. These Terms may be updated from time to time, and the version in force at the time of your booking will apply to that booking. By using the service, you confirm that you have read, understood, and agreed to these terms in relation to Man With Van Collierswood.
13. Entire agreement
These Terms and Conditions, together with the quotation and any written booking confirmation, form the entire agreement between the parties for the relevant service. No statement, promise, or representation shall be binding unless confirmed in writing by an authorised representative. If there is any conflict between these terms and a written agreement signed or accepted by both parties, the written agreement will prevail to the extent of the conflict. This helps ensure clarity for every Man With Van Collierswood booking and supports a fair, consistent, and lawful service for customers across the UK.